Privacy Policy

1. Information we collect

We may collect the following information:

• Contact details — your name, business name, email address, and phone number, when you enquire, request a free trial, or become a client.
• Service data — information related to your waste collection, such as pickup dates, locations, waste volumes, and bin details.
• Account data — the email address you use to sign in to the client portal, and your association with a client organisation.
• Website usage — basic technical information (such as browser type and pages visited) that may be collected automatically to help us improve the site.

2. How we use your information

We use your personal information to:

• provide, manage, and improve our waste collection and recycling services;
• respond to your enquiries and arrange free trials or tailored plans;
• generate the impact and sustainability reports available in your client portal;
• communicate with you about your service, including updates and reminders;
• meet our legal and regulatory obligations.

3. Sharing and disclosure

We do not sell your personal information. We may share it with trusted service providers who help us operate our business (such as hosting, email delivery, and database providers), strictly for the purposes described in this policy. These providers are required to protect your information and may only use it to deliver services to us.

4. Data storage and security

Your information is stored securely, and access is restricted to authorised personnel. Client portal data is protected so that each client can only access their own organisation's information. While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure.

5. Your rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate. To make a request, please contact us using the details below.

6. Cookies

Our website may use essential cookies to enable core functionality, such as keeping you signed in to the client portal. You can control cookies through your browser settings, though disabling them may affect how the site works.

7. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact us

If you have any questions about this policy or how we handle your information, please get in touch:

• Email: info@hungryworms.nz
• Phone: 020 4184 1840
• Hungry Worms Ltd, Canterbury, New Zealand